Returns & Exchanges

At Nami Matcha, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products to ensure you receive the highest quality experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receiving your order with your order number and the reason for the return.

• 2.
  Prepare Your Package

  Ensure the matcha tins or accessories are in their original, unopened packaging to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.