Frequently Asked Questions

Everything you need to know about our premium Japanese matcha.

Where is Nami Matcha sourced from?

All of our matcha is exclusively sourced from organic tea farms in Uji and Shizuoka, Japan, ensuring the highest ceremonial grade quality.

How should I store my matcha to keep it fresh?

To maintain color and flavor, store your matcha in its original airtight tin in a cool, dark place. For maximum freshness, we recommend keeping it in the refrigerator.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return policy?

Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.

Is Nami Matcha tested for heavy metals and radiation?

Yes, every batch of our matcha undergoes rigorous third-party laboratory testing for radiation, heavy metals, and pesticide residue to ensure complete safety and purity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.